The appeal of online shopping for most consumers is the instant gratification and convenience of ordering from the comfort of your own home. (Or anywhere, for that matter.)
The rise of shop now, pay later services has enabled more consumers to shop online than ever before, fueling the rise of e-commerce. Consumers, however, are impatient, and the expectation of next-day delivery is rapidly becoming the norm.
Key factors driving the want for fast delivery
• 80% of parcel volumes are up YOY in Australia.
• 59% of online shoppers are experiencing delays.
• 9/10 shoppers started their Christmas shopping early in 2020.
• 54% of consumers say fast delivery is a top priority when shopping online.
Fast delivery = happy customers
It shouldn’t come as a surprise that when a customer receives their online order quickly and efficiently, they are delighted at the overall experience (wouldn’t you be?).
Take a look at some customer feedback our clients have received since making the switch to MailPlus Express:
“A bout of Melb-iso insomnia shopping at 4am and I have your lovely t-shirts here the next day! Brilliant service.”
– An @annukkabyronbay customer who experienced MailPlus Express
“My social media over the last 48 hours has gone nuts with excitement with people getting their order overnight.”
– @sewuniquefabrics, Perth
Understandably when your customers are happy, YOU are happy too.
“How is it even possible to receive my order in under 24 hours from placing it?! I cannot believe it. I’m so happy to have found such a great service and beyond speedy delivery.”
– A @_zephyrcbd_ customer who experienced MailPlus Express
Pass the cost of express shipping onto your customer
Offering express shipping doesn’t have to cost you, the merchant, a premium. There are a number of shipping strategies you can employ to help ease the financial burden while still offering a first-class service for your customers.
Free shipping is almost an expectation these days, but rather than providing it for all orders, protect your margins by offering it with a minimum spend threshold. E.g. Spend $100 and receive FREE express shipping. This not only allows you to minimise the impact of absorbing shipping costs, but also helps to increase your average order value.
Want to learn more?
To read more about how to pass the costs of shipping onto your customer, click here now.
Enquire now below and find out how we can get your product to your customers faster.