MailPlus FAQs

All the information you need for your business, all in the one place.

“How do I track a parcel?”

All MailPlus Express shipments are scanned and fully trackable at every point between pickup and delivery. You can track your delivery easy. Simply click here.

“How much does it cost to post a parcel?”

You can post MailPlus Express items from $8.63, inc. GST. Rates are determined on your unique business needs.
We can pickup and lodge your outgoing Australia Post parcels from just $7, inc. GST.

“How do I post a parcel?”

We do it for you with our guaranteed, same-day pickups. Simply let your local operator know you’ve got parcels ready to go and they’ll take care of the rest. That means you’ll never have to go to the Post Office again!

“How long does express delivery take?”

MailPlus Express delivers in 1-2 days Australia-wide. You can check out our statistics here.

“Do you ship internationally?”

No, we are a domestic shipping service only.

“What areas do you service?”

MailPlus is a network of more than 300+ operators that service 1200+ post codes Monday to Friday, Australia-wide. These are across all metro cities and some regional areas. Unfortunately, we cannot pickup in rural areas.

“Can you pick up from my home?”

Yes, we can pick up from home addresses as well as businesses. We pick-up in every metro city and some regional areas. Enquire now to find out if we service your area.

“Is MailPlus Express just for eCommerce shipping?”

Not at all! We help other businesses such as lawyer offices, dentists and even schools get items to where they need to be in 1-2 days. Whatever kind your business is, we can help with your shipping solution.

“What can't I post with MailPlus Express?”

• Aerosols
• Poisons
• Flammable liquids/materials
• Glass
• Sharp objects
• Most liquids (unless you package these really well!)
• Weapons

“Do I have to have a Shopify website to use MailPlus Express?”

Nope! If you host your website on a different platform, you can ship labels all in one go with a bulk CSV file.

“Is there a minimum order quantity?”

No. If you are shipping a very small number of orders, this will be reflected in your pickup fee. We still offer our national flat-rate prices whether you’re shipping 1 or 1000+ orders per week.

“Do you pick up and deliver on weekends?”

We operate during weekdays only.

“Can I ship to PO Boxes with MailPlus Express?”

No, we are unable to deliver to PO Boxes. (Sorry!)

“So, who is my local MailPlus operator?”

They are the local owner-operators of a MailPlus territory in your area. Your business is their business, so they’ll always show up on time.

“Can I use my own packaging?”

Totally! Simply follow the below measurements – BYO satchels must be the same or less for each weight range to ensure a successful delivery with no extra charges.

MailPlus & BYO satchel weights and dimensions.

Perfect for eCommerce businesses sending small to medium sized products.

500g Satchel

350mm x 250mm

1kg Satchel

390mm x 282mm

3kg Satchel

405mm x 315mm

5kg Satchel

425mm x 505mm

Don’t take our word for it, listen to our customers.

Go on, give us a go.

Simply fill out this form and we’ll be in contact as soon as possible.

Want to chat now?
Call 1300 65 65 95  9am-5pm AEST.