MailPlus FAQs

All the information you need for your business, all in the one place.

"How do I track a parcel?"

All MailPlus parcels are scanned and fully trackable at every point between pickup and delivery. You can track your delivery easy. Simply click here.

"How much does it cost to post a parcel?"

We have a two price tiers for our Express and Standard parcels. Our Express items are flat-rate, Australia-wide, and Standard rates very on sender and receiver destination.
To get a free, instant quote click here and enquire today.

"How do I post a parcel?"

We do it for you with our guaranteed, same-day pickups. Simply let your local operator know you’ve got parcels ready to go and they will take care of the rest. That means you’ll never have to go to the Post Office again.

"How long does express delivery take?"

MailPlus Express delivers in 1-2 days Australia-wide. You can check out our statistics here.

"What areas do you service?"

MailPlus is a network of more than 300+ operators that service 1200+ post codes Monday to Friday, Australia-wide. These are across all metro cities and some regional areas. Unfortunately, we cannot pickup in rural areas.

"Can you pick up from my home?"

Yes, we can pick up from home addresses as well as businesses. We pick-up in every metro city and some regional areas. Enquire now to find out if we service your area.

"Is MailPlus Express just for eCommerce shipping?"

Not at all! We help other businesses such as lawyer offices, dentists and even schools get items to where they need to be in 1-2 days. Whatever kind your business is, we can help with your shipping solution.

“What can't I post with MailPlus Express?”

• Aerosols
• Poisons
• Flammable liquids/materials
• Glass
• Sharp objects
• Most liquids (unless you package these really well!)
• Weapons

"Do I have to have a Shopify website to use MailPlus?"

Nope! If you host your website on a different platform, you can ship labels all in one go with a bulk CSV file. We also have an API integration option, which is free for you to use.

"Is there a minimum order quantity?"

No. If you are shipping a very small number of orders, this will be reflected in a small pickup fee. For Express items, we offer our national flat-rate prices whether you’re shipping 1 or 1000+ orders per week.

"Do you pick up and deliver on weekends?"

We operate during weekdays only.

"Can I ship to PO Boxes with MailPlus Express?"

No, we are unable to deliver to PO Boxes. (Sorry, these are owned and operated by Australia Post only!)

"So, who is my local MailPlus operator?"

They are the local owner-operators of a MailPlus territory in your area. Your business is their business, so they’ll always show up on time.

"Can I use my own packaging?"

Totally! Simply follow the below measurements – BYO satchels must be the same or less for each weight range to ensure a successful delivery with no extra charges.

MailPlus & BYO satchel weights and dimensions.

Perfect for eCommerce businesses sending small to medium sized products.

500g Satchel

350mm x 250mm

1kg Satchel

390mm x 282mm

3kg Satchel

405mm x 315mm

5kg Satchel

425mm x 505mm

Don’t take our word for it, listen to our customers.

Go on, give us a go.

Fill out this form so that we can provide you with tailored prices for the pickup address. You’ll receive these via email to then book a call or sign up straight away.

Pickup Address


Want to chat now?
Call 1300 65 65 95 9am-5pm AEST.