Terms & Conditions

MailPlus Service Agreement

1. Parties

These terms and conditions form part of the Client Contract between the Client and MailPlus.

2. MailPlus Delivery & Lodgement Procedure

a. MailPlus will provide the Services and/or Extra Services in accordance with the information set out in this Client Contract.

b. MailPlus will use reasonable endeavours to deliver within the Delivery Time.

c. The Client must ensure that the Delivery Address is attended by the Client or an appropriate representative at all times during the Delivery Time.

d. If Delivery Address is unattended during the Delivery Time, in the absence of another agreed arrangement, MailPlus will hold the Mail Items for the Client and attempt to deliver the Mail Items at a later time. An amount in addition to the Service Fees will be incurred if Mail Items are held by MailPlus as outlined in clause 3(e).

e. MailPlus will use its best endeavours to pick up, deliver or lodge Mail Items at a Delivery Address during the Delivery Time. Any failure by MailPlus to do this does not constitute a breach of this Client Contract.

f. The client must ensure that a duly authorised employee of the client has signed the Service Commencement Form to accept Services.

g. The client acknowledges that by continuing to accept Services and/or Extra Services, the company agrees to pay for these Services and/or Extra Services in accordance with the terms and conditions set out in this Client Contract.

3. Service Fee Payment

a. Subject to this Client Contract, the Client will pay the Service Fee for all Services and/or Extra Services.

b. Each month, MailPlus will provide a tax invoice to the Client for the Service Fee (Invoice). The Invoice will state the day on which payment is due (the Invoice Date).

c. The Client must pay the Invoice within 15 days of the Invoice Date. Time is of the essence.

d. MailPlus may vary the Service Fee on giving the Client 14 days’ prior written notice of the variation, and the revised Service Fee will apply to any Services performed after the expiry of the 14 day notice period.

e. MailPlus may charge fees specified below which are in addition to the Service Fee for Services and/or Extra Services if:

(i) Mail volumes exceed 16 kilograms ($2.75 for every additional 16 kilograms or part thereof); or

(ii) MailPlus is required to collect registered mail items ($2.20 per item) or parcel items ($1.10 per item) on behalf of the Client; or

(iii) MailPlus is not granted prompt, free and unfettered access to the Delivery Address during the Delivery Time.

f. If the Client does not have all Mail Items ready for pick-up during the Delivery Time, MailPlus will wait for the Mail Items for up to 5 minutes at no charge (Wait Time). MailPlus may charge an additional $11.00 for each 5 minutes (or part thereof) in addition to the Wait Time that the Client requests MailPlus wait for the Mail Item.

g. If the Client does not pay an Invoice in full within 30 days of the date of the Invoice Date, the customer acknowledges the right of MailPlus to charge an administration fee of $5.50 to be applied to the next Invoice (which the Client agrees is a reasonable pre-estimate of the likely cost of the default in payment by the Client). MailPlus also reserves the right to act in accordance with condition 3 (i) of this Client Contract.

h. If the Client does not pay an Invoice in full within 90 days of the Invoice Date, the customer acknowledges the right of MailPlus to charge the Client a further $11.00 to be applied to the next Invoice (which the Client agrees is a reasonable pre-estimate of the likely cost of the default in payment by the Client). MailPlus also reserves the right to act in accordance with condition 3(i) of this Client Contract.

i. If the Client does not pay the Invoice in full within 30 days of the Invoice Date, MailPlus may:

(ii) immediately cease to provide Services or Extra Services to the Client; and

(ii) keep the Client’s PO Box and DX box keys until all Invoices rendered by MailPlus to the Client that are due and payable are paid in full.

j. MailPlus may engage the services of an agent (including a debt recovery agent) to recover any unpaid Invoices and other amounts due to MailPlus under this Client Contract, and the Client will be responsible for all reasonable mercantile recovery fees applicable

k. The Client indemnifies MailPlus for all expenses incurred and loss suffered because the Client breaches this Client Contract, including reasonable legal costs, debt recovery agency costs and any other expenses, except to the extent that such expenses or losses are directly caused or contributed to by MailPlus’ wilful misconduct or fraud.

4. Termination

a. This Client Contract may be terminated by either party providing 2 weeks prior written notice of termination to the other party (Notice Period).

b. Subject to clause 3(i), MailPlus will:

(i) continue to provide the Services and/or Extra Services to the Client in accordance with this Client Contract throughout the Notice Period; and

(ii) issue an Invoice for any Service Fees accrued during the Notice Period.

c. The Client remains liable for payment of the Service Fees during the Notice Period.

d. MailPlus may request that the Services Fees for any Services or Extra Services to be provided in the Notice Period be paid in advance of the Services or Extra Service being provided.

5. Liability and Insurance

a. To the maximum extent permitted by law, MailPlus Services and/or Extra Services shall be provided on the basis that recourse for failure to provide Services and/or Extra Services, delay, loss of or damage to the Mail Items carried shall be limited to an amount not exceeding the Service Fee payable by the Client to MailPlus.

b. To the maximum extent permitted by law, MailPlus shall have no liability to the Client for any loss, damage or expense the Client may incur in excess of the Service Fee (as contemplated in clause 5a), including without limitation Consequential Loss, as a result of any act or omission or delay by MailPlus, except to the extent that such loss, damage or expense is directly caused by the wilful misconduct or fraud of MailPlus.

c. MailPlus does not insure the Mail Items and the Client will be solely responsible for obtaining insurance over the Mail Items at its cost if so desired.

d. The Client will not consign through MailPlus any Mail Items which are dangerous, toxic or flammable or Mail Items in respect of which the possession by MailPlus constitutes an offence.

e. Any claim by the Client that MailPlus has breached this Client Contract must be made to MailPlus in writing within 3 Business Days of the breach. Time is of the essence. MailPlus is not obliged to accept any claim if it is not lodged in accordance with this clause.

6. General

a. Any provision in this Client Contract which binds more than one person, binds all of those persons jointly and each of them severally.

b. Each obligation imposed on a party by this Client Contract in favour of another is a separate obligation.

c. This Client Contract contains the entire understanding between the parties concerning the subject matter of this Client Contract and supersedes all prior communications between the parties.

d. Each party acknowledges that, except as expressly stated in this Client Contract, that party has not relied on any representation, warranty or undertaking of any kind made by or on behalf of another party in relation to the subject matter of this Client Contract.

e. Any provision of this Client Contract which is invalid in any jurisdiction must, in relation to that jurisdiction, be read down to the minimum extent necessary to achieve its validity, if applicable and be severed from this Client Contract in any other case without invalidating or affecting the remaining provisions of this Client Contract or the validity of that provision in any other jurisdiction.

f. This Client Contract binds and benefits the parties and their respective successors and permitted assigns under clause 7(g).

g. A Client cannot assign or otherwise transfer the benefit of this Client Contract without the prior written consent of MailPlus (which will not be unreasonably withheld). MailPlus can assign, otherwise transfer the benefit of, or novate, this Client Contract by giving the Client written notice of that assignment, transfer or novation.

h. MailPlus may vary these terms and conditions at any time by giving the Client reasonable notice of the variation. If the Client does not agree to the variations, it may terminate the Client Contract in accordance with clause 4. .

i. This Client Contract is governed by and must be construed in accordance with the laws in force in New South Wales and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia in respect of all matters arising out of or relating to this Client Contract, its performance or subject matter.

j. If this Client Contract or any variation consists of a number of signed counterparts, each is an original and all of the counterparts together constitute the same document.

k. The Client agrees that all intellectual property used to fulfill any order or provide any service is owned by or licensed to MailPlus and remains the property of MailPlus (or the licensor) despite any contribution by the Client.

l. If MailPlus waives a Client’s breach of these terms and conditions, that will not operate as a waiver of any other breach. Any act or omission whatsoever by MailPlus (which, but for this clause ought or might amount to a waiver of MailPlus’ rights in respect of any such breach) does not operate as a waiver in any way of MailPlus’ rights in respect of such breach.

m. Any quotation given by MailPlus to the Client and any order given by the Client to MailPlus (which is accepted in writing by MailPlus) shall incorporate these terms by reference. If there is any discrepancy between such quote and/or order and these terms, the quote and/or order will prevail to such an extent as to resolve the dispute, but otherwise the terms will continue to apply.

n. MailPlus may review its fees and charges, including the Service Fees, periodically and advise in writing of any changes, subject to clause 3d).

7. Definitions

In this Client Contract:

Business Day means a day other than a Saturday or Sunday that is not a public holiday in the location where an act or payment is to be performed by a party.

Client Contract means these terms and conditions together with the Service Commencement Form;

Client means the person to whom MailPlus provides Services and/or Extra Services outlined in the Client Contract information;

Consequential Loss means any loss of profit, anticipated loss of profit, loss of production, loss of opportunity, loss of use, or any indirect, special or consequential loss or damage;

Corporations Act means the Corporations Act 2001 (Cth);

Delivery Address means the street or postal address (as the case may be) specified in the Client Contract information;

Delivery Time means the time between the earliest delivery time and latest delivery time outlined in the Client Contract information.

Extra Services includes collecting registered mail and parcels on behalf of a Client, the sale of pre-paid satchels and any Australia Post products, waiting time, weight charges, express banking and special services as requested by the Client and agreed with MailPlus from time to time;

Government Agency means any government or any public, statutory, governmental (including a local government), semi-governmental, local governmental or judicial body, entity, department or authority and includes any self-regulatory organisation established under statute;

Law means principles of law or equity established by decisions of courts, statutes, regulations or by-laws of the Commonwealth, a State, a Territory or a Government Agency and requirements and approvals (including conditions) of the Commonwealth, a State, a Territory or a Government Agency that have the force of law;

Mail Items means any postal articles, documents, parcels and other items delivered by Australia Post;

MailPlus means the relevant Mail Plus franchisee providing the Services and/or Extra Services to the Client and Mail Plus Pty Ltd ACN 609 801 194 (solely in its capacity as agent of the relevant franchisee);

Services means the collection and delivery of:

  • Mail Items from a post office,
  • any articles from a document exchange, or other location as requested by the Client and agreed to by MailPlus in accordance with this Client Contract,

but excludes the Extra Services;

Service Commencement Form means the document specifying the agreed Services and/or Extra Services to be provided by MailPlus to the Client; and

Service Fees means the amount payable by the Client to MailPlus for the performance of the Services and Extra Service rendered as outlined in the Client Contract information.