Looking for answers

This is a short list of our more frequently asked questions.
If your question remains unanswered or you need further assistance, please visit our Customer Support area or call us on 1300 65 65 95. It’s a 1300 number to save you money and you’ll find a real local person at the other end of the line to help you!


Will we be locked into a contract with Mailplus?
No. Mailplus feel locking its customers into long contracts is restrictive and unnecessary. We provide excellent services at very competitive rates, which translates into long-term relationships.
Will I have the same operator every day?
Yes. You’ll see the same friendly face every day. We feel that building a rapport with your operator ensures your service runs smoothly, efficiently and securely.
How often will I get invoiced?
Mailplus will issue you an itemised monthly account. Services are calculated daily, not monthly, ensuring the best possible value for our customers.
Who should I call with an enquiry?
Our central office is available to help every business day from 9am to 5pm on 1300 65 65 95. You will also be provided with the direct contact number of your operator.
Are the Mailplus operators insured?
Yes. It’s mandatory for Mailplus operators to be comprehensively insured. Our insurers have designed a Broadform Business Policy that is specifically tailored to our customer’s requirements. This covers product liability, publicliability and even limited amounts of cash transported via our banking services.
Does Mailplus select its operators carefully?
Yes. Mailplus is one of the most successful ‘Owner Operator’ franchise networks in Australia.
All prospective owner operators complete a comprehensive application and screening process. They must also successfully complete Mailplus’ comprehensive training program before being inducted into the Mailplus Franchise Network.
Our organisation prides itself on the level of services provided to customers, ensuring total customer satisfaction. Unlike using a contractor or employee, Mailplus Franchisees are business owners – your business matters to them.
Will my operator be in uniform?
Yes. Your Mailplus operator will arrive at your place of business well groomed and wearing a smart corporate uniform. This is also an important security measure.
Is Mailplus considered a quality provider by its customers?
Put simply – Mailplus’ customers often refer to their operators as ‘above and beyond kind of people’. We regularly receive feedback from clients stating that Mailplus’ operators are considered to be an integral member of their administrative team. Friendly and professional personnel coupled with a can do attitude have made us a market leader. References from local companies are available on request.
Are there any additional charges?
If you send or receive mail in excess of 16kg then a $2.75 (GST inclusive) weight charge may apply for each additional 16kg increment. Collection and lodgement of parcel post and registered post may also incur a small additional charge. Alternatively, Flat service fees without additional charges may be negotiated on request.
Can I book something to go interstate?
We can provide you with express mail products that ship Australia-wide overnight for the same or less than Express Post. We can also collect and lodge Express Post for you.
Do you do across town deliveries?
Yes, we can pick-up and deliver items for you across town, typically for less than the cost of a courier since we are already stopping in your office. Contact us to find out more.
Do you have international services?
Yes, we offer a range of international shipping products from flat rate worldwide envelopes to discounted economy parcel services. Contact us to find out more.
What’s NeoPlus?
NeoPlus is a unique solution that Mailplus and Neopost have developed to answer the need for business to streamline processes, save money and make the most of all the recent postal and shipping industry changes as postage costs are increasing. Contact us to get a free health check to see where you can save.
How much does it cost?
Our service typically costs less than using staff or a courier. Contact us for a quote as we tailor our service to your specific needs. It only takes a few minutes.
My Post Office is closing what can I do?
We can take care of this problem for you and organise a service to solve this disruption to your business including all the Australia Post paperwork. Contact us to organise whether you are an existing or new customer.
Someone keeps taking our mail what can I do?
We have a solution for businesses experiencing this disruption. It’s effective and low-cost. Contact us to find out more and never worry about missing documents or cheques again.
How do I get more discounted overnight envelopes and satchels?
Customers can get them direct from their operator or re-order online from this website. You can also call us if you have special requirements such wanting to pre-print information.
Are you a courier company?
We are like a courier or transport company but better. We don’t work from a depot or hub and we work and stay in your local area so we are never more than 15 minutes away to respond to what you need, when you need it.
Because we’re not a courier, we can provide you with the products and services that best suit your business without any conflict. Contact us to find out about our office solutions.
Are you accredited?
Yes. We are an Accredited Air Cargo Agent as administered by the Department of Infrastructure and Regional Development. This allows us to fast track your shipping needs. Contact us to see how you can skip the line.

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1300 65 65 95
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