Raise a support ticket
Something not right with a delivery? Tell us what's happening and pop in your barcode — we'll pull up the parcel and get the right person onto it. Real Australian people, no hold queues, no bots.
- 1Help topic
- 2Barcode
- 3Receiver
- 4Your details
- 5Freight
- 6Notes
Choose the option that best matches your enquiry. This helps us route your ticket to the right team straight away.
Type or paste the barcode or connote number from your label or tracking email. We'll look up the parcel so you don't have to re-type the details.
Can't find your barcode? You can still continue — just enter the receiver details manually on the next step.
Here's what we have for the recipient of this parcel. If anything's not right, edit it so we're chasing the correct delivery.
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So we can get back to you with an update. We'll only use these to respond to this ticket.
Tell us about the item and what's happened — number of items, contents, what the tracking shows, dates, or anything relevant to the delivery.
The more detail you give here, the faster we can resolve it.
Add any additional notes, then review your ticket before sending.