Privacy Policy

(a) identifying and contact information (such as name, email address and telephone numbers);

(b) billing and postal address details;

(c) transaction details relating to the services you require and purchases and bookings that have been made with us;

(d) bank account and payment details;

(e) account usernames and passwords;

(f) any personal preferences you select in respect of the services and products we offer including the days and times in which services are provided (and any reasoning for those days and times); and

(g) Australian Business Number.

(a) the business history and experience of the franchisee or individuals behind the operation of the franchisee;

(b) the financial history of the franchisee or individuals behind the operation of the franchisee;

(c) identifying and contact information (such as name, email address, home address, telephone numbers and visa status);

(d) Australian Business Number and other business information such as copies of any trust deed, information from references, copies of tax information, information collected during an audit from bank statements and other business records;

(e) COVID-19 vaccination status and, where relevant, medical contraindication certificates.

(a) Parcels: when you ship a parcel with us, we will capture the details of the parcel including the shipping activities (for tracking purposes), the weight and dimensions of the parcel and the details of the sender and the receiver of the parcel;

(b) Communications: when you communicate with us to inquire about, book or pay for our courier services, we will collect your personal information.

(c) Marketing – we engage in marketing for our Services and may use your personal information to market our Services to you.

(d) Preferences – when you order goods or services from us and our franchisees, your preferences may be recorded and we may use this information to inform you of other services we offer which may be of interest to you.

(e) Business – when you are a franchisee we collect information regarding the operation of the franchised business and we may use this information to monitor compliance and offer suggestions regarding the operation of the business.

(f) COVID-19 Vaccine Status – our strategic partners, customers and/or government regulation may require that only COVID-19 vaccinated people attend locations or interact and we collect your personal (including sensitive) information to facilitate the provision of Services in accordance with strategic partner requirements, customer requirements and regulatory requirements.

(a) our customers;

(b) our franchisees, the franchisee manager and the officers, employees and contractors of the franchisee;

(c) the guarantors of the franchisee; and

(d) third parties providing or receiving goods or services to/from Mail Plus.

(a) complete an application form to become a customer or a franchisee;

(b) register as a user, or create an account, or enter into a contract with us for our Services;

(c) make a booking for our Services;

(d) use, seek or enquire about our Services;

(e) provide us with feedback;

(f) make an inquiry or a complaint;

(g) as a franchisee, are audited by us; and

(h) otherwise communicate with us (either verbally or in writing).

(a) payment gateways relating to payments made through third party providers;

(b) franchisees; and

(c) your financier or vendor, if you are a franchisee that has entered into an arrangement that encumbers the franchise.

(a) to carry out our functions and activities including providing you with our Services;

(b) to help us better understand the needs of our customers, strategic partners and franchisees so that we can better develop products and services for them or so that the products and services can be more efficiently integrated and managed;

(c) to manage our relationship with you and to contact you for follow up purposes;

(d) to facilitate the management of our franchisees and their manager, officers, employees and contractors, including to address health and safety matters (such as with respect to COVID-19) and ensure compliance with our policies, procedures and requirements;

(e) to verify and update personal (including sensitive) information held by us;

(f) to review, develop and improve our functions and activities and business processes;

(g) to review and address complaints;

(h) to comply with legal or regulatory obligations; and

(i) for other purposes required or authorised by or under law, including purposes for which you have provided your express or implied consent. We may also use and disclose to third parties aggregated de-identified data regarding our franchisees, strategic partners and customers. We may use and disclose data where we are required to do so by law.

(a) make sure that the personal (including sensitive) information that we collect, hold, use and disclose is accurate, complete and up to date; and

(b) protect the personal (including sensitive) information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure.