Commonly Asked Questions
You've got questions, we've got answers.
Everything you need to know about MailPlus services, delivery, pricing, and more.
General
What is MailPlus?
MailPlus is a 100% Australian-owned courier, parcel delivery, mail management, and logistics company. We provide fast and stress-free shipping Australia-wide with guaranteed same-day collections, 1–2 day express delivery, and a free shipping platform called ShipMate. We have been helping small to medium-sized Aussie businesses grow since 2010.
Is MailPlus Australian owned?
Yes. MailPlus is 100% Australian-owned and operated. We are not a franchise and have no overseas shareholders or foreign call centres. Our team is based right here in Australia.
How do I contact MailPlus?
You can reach our customer service team by phone on 1300 65 65 95, Monday to Friday, 9am–5pm AEST. You can also submit an enquiry through our contact page and a team member will get back to you promptly.
Does MailPlus require a contract or minimum volume?
No. There are no lock-in contracts and no minimum volume requirements. You only pay for the labels you scan and use. This makes MailPlus ideal for businesses of any size — whether you send 1 parcel or 1,000 per week.
What areas does MailPlus service?
MailPlus delivers to every Australian postcode. Our owner-operators are based in major cities and regional areas across Australia, ensuring consistent same-day collections wherever your business is located.
How do I get started with MailPlus?
Simply fill out our enquiry form and a member of our team will be in touch to get you set up. There are no contracts, no setup fees, and no minimum volumes. You can be up and running with ShipMate — our free shipping platform — in minutes.
Get In Touch
Can't find what you're looking for? Talk to our team.
Our Aussie-based customer service team is available Monday to Friday, 9am–5pm AEST. We're happy to help with any questions about our services, pricing, or getting set up.