Is your eCommerce business prepared for the Christmas sale rush? The global pandemic has more and more people shopping online so it’s important to do a health check on your shipping strategy so that your customers get their presents under the tree in time.
Here you’ll find our top tips to ensure your business is set up for a successful peak period over Christmas.
Be completely stocked up, with everything
Not only with your best sellers during last year’s Christmas period, but all your shipping needs. Whether that’s satchels, boxes, packing paper or shipping label rolls.
MailPlus will always make sure you have enough satchels—you’ll receive them free up-front, so you can ship now and pay later.
Just starting your online business? We have an introductory printer and label offer that can help you get started (and save money).
Pack your products well, like really well
Shipping depots are running at full speed and capacity during the Black Friday and Christmas period. It’s imperative that you package your shipments with accidents in mind.
Think lots of bubble wrap or other protective cushioning to hold your customer’s order tight with little to no loose pieces. Nobody wants a broken Christmas present!
Ensure customer details are correct on shipping labels
Typos happen, so keep your eye on customer details such as the spelling of a name and their address. While it’s the responsibility of the customer to provide their details correctly, it will benefit everyone involved in the shipping journey if you notice any silly mistakes over the silly season.
The easiest way to avoid these is to utilise the automated address details your carrier provides in their portal and avoid handwritten shipments.
Communicate your shipping cut-off dates
There are many ways you can communicate your eCommerce store’s ship-by dates.
• Social media tiles and stories
• Site-wide banners
• Customer eDMs
• Product descriptions
• At the checkout of your store
The MailPlus Express shiping cut-off date is the 18th of December, giving you a little bit more time to market your gifting products.
Sometimes, things don’t go to plan
That’s why it’s important to pack your packages perfectly and consider your couriering options to avoid disappointment for you and your customers.
A shipping solution with a great customer service team and dedicated operators like MailPlus means there’s always someone to help you when you need it.
“I’m never going back to Aus Post, I’m a MailPlus customer for life. Jess in customer service always goes above and beyond. It’s so lovely having the same person available to assist.”
– LaLa Design, Perth
A MailPus Express customer.
In the event shipping doesn’t go to plan, it’s imperative that your shipping solution provides you and your customers with reliable support. With MailPlus, you’ll have direct contact with your driver and our epic customer service team who always go above and beyond.
Sign up below now to find out how we can help you improve your customer experience
Consider an alternative shipping solution
While there’s the major players in the shipping industry that may feel like the only option, there are other solutions that are ready to help your business.
Compare prices, pickup services, packaging, delivery cut-off dates and the customer service a shipping courier can offer. If you’re considering MailPlus, we offer business customers:
• Competitive flat-rate prices from $8.63.
• Same-day, reliable pickups by your local MailPlus operator.
• Satchels from 500g to 5kgs.
• 1-2 days express delivery, even during peak periods.
• Direct contact with your MailPlus operator and our customer service team.
We can also support you with how you work with Australia Post, by picking up and lodging your parcels, even registered post, so you don’t have to.
Enquire now below so we can help you and your customers have a very, merry Christmas.